skip to search. I ordered BT fibre broadband to my new address on 5/7/23. We were told we couldn't add TV services until the phone and broadband were activated. Let us know your problem so that we can get you back up and running. Our BT Mobile contracts are mainly 12 months for SIM Only and 24 months for handset plans. Once you can see the test socket, then connect it up as shown below, and see if you still get the disconnections. happened to a few people. When you're in range of a hotspot, go to the wi-fi settings and connect to BT Wi-fi from the "Choose a Network" list. Connect to our 4G mobile network for browsing, streaming and downloading. £30 an appointment – If you can get QuickStart but choose not to. ADSL/Copper broadband / Activation issues - unresolved and no end in sight; Options. Re: Broadband Activation Delayed - Latest. “You are experiencing broadband connectivity issues, please go to Settings > Setup > Network to check your setup”. . Hi thanks for taking my call earlier and it was good news to hear the engineer had arrived this morning and your broadband is now up and running. Check services in your area, solve issues, track orders and get in touch - all from the app. If your BT broadband home network is playing up, you're not alone. A steady blue means that the Hub is connected to your broadband. Bills & Packages;Hi Recently I ordered broadband from Bt (4 times actually, 3 were cancelled). £9. Then select ‘ Add Game Pass Ultimate’ to get set up. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. 20-02-2023 04:51 PM. My original order was cancelled for no reason. 00 per month for months1-3 £40. . Month 4 from £32. We’ll give you a switching date – normally within 2 weeks, unless you choose a later one. It means we can do a better job for you and the nation, both now and in the future. . . My Broadband. My installation date was 26th October and fair enough the openreach engineer turned up and installed me a new line and box ready for connec. This activation date was then missed with BT customer services say there had been a. To check your mobile signal status, use the EE coverage and network checker. One of their neighbours is I believe with BT and they took up the offer to upgrade to FTTP but the installation ran into issues, so they con. . For the home; For business and public sector. Broadband Activation Issues. Supercharged, ultra-reliable broadband. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Re: BT FTTH (fibre-only) activation problem [ re: Gal12 ] [ link to this post ] FTTH needs two visits - first installs the fibre to the outside of the property, the second will run the fibre from the outside to the location where you wanted the fibre modem installed and they will bring that bit of hardware with them. Re: Activation Date/BT already a nightmare. BritBox is an on-demand streaming service for UK TV boxsets. UK BT or EE subscribers only. Call us at least 3 weeks before, and we'll get broadband set up at your new place for free - even if we need to send an engineer. Option 2. Long story short. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. none of the Vodafone help lines seem to be working todayA BT ID is the username and password you need to manage all your BT services online. My activation date was the by midnight on the 21st but never happened. Solved: Any advice/help on how to proceed would be welcome. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. Had an email saying activation date and engineer visit for the 13th July 2016 (today). . Your options. It has fibre to home. Activation date given 15th December. For packages which include TNT Sports, Virgin Media also provides access to Eurosport and Discovery Channel linear channels. The problem I have is that I cant activate my BT ID. It goes up to 25x faster than our standard fibre. So I made a phone call today to activate it, then in the p. The best way forward is to call our Broadband Team directly on 08080 034 515 and we'll look into this for you. Either way, I can testify that Vodafone is abysmal at keeping the customer u. The adviso. That is something you can solve by phoning 150 I assume you didn't or couldn't port your number from sky. Activation Day - Still no internet or dial tone. How to install your broadband, fix connection issues, improve your speed and more. £39 per month. First, please check that the broadband cable is probably connected to your Smart Hub 2. BT TV Box Pro, TV Box Mini): Go to the app store on your TV and install the discovery+ app. If it is, troubleshoot your broadband or call us at 0800 800 150. I ordered BT fibre broadband to my new address on 5/7/23. So I assumed that the problem had been fixed. The best way forward is to call our Broadband Team on 08080 034 515 and we will fully investigate for. BT broadband activation delay Hi, I’m hoping someone might be able to help or shed some light on my problem. Re: disgusting level of customer services - Broadband activation delayed three times now!!! @Keith , i didnt even realise, i had the option either keep phone line or digital voice when choosing the package, as a first time home owner, i dont have a clue about the difference so obvs just chose the wrong one. . BT Home Hub 4 and 5. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;I ordered a SIM on Sunday. Full Fibre, also known as FTTP (fibre to the premises), is built on the UK’s most reliable broadband technology. Managing my subscription passed to BT/EE. However what really concerns me is that yesterday I got a text from BT saying that there was a new problem. Pay monthly phones; Pay as you go phones; Apple. Security. We went to the Vodafone shop on the 22nd of August they told us for sure that the Internet activation day would be the 1st of Septiembre, then they sent us an email saying that the activation day had been changed to the 7th. Get help with problems watching the channels, and fix errors on the BT Sport App and online player. Home phone including Digital Voice. . Full Fibre 900 Install. BT Broadband customers get at least two free licences and can upgrade to 15 licences with the first month free Superfast Fibre 2 Unlimited and Superfast Fibre Halo come with 15 BT Virus Protect licences. We’ve spent hours on the phone and ea. Activation has not worked. I'm a brand new BT Inifinity customer and things are already not going well at all. 0800 328 1116. The engineers came installed the new line from the pole overhead and box on the outside and inside all lights were on the. . It’s your call. Then it was pushed to the 20th. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. You can easily connect the hub yourself. although I was given a date of 4th May as my new activation date, I am still. . BT Help is the place to come for support with all your BT products and services. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. The bug, which impacts users nationwide, has been confirmed by BT and a fix is coming this month. . I have asked one of them to respond here, to see if they can help with your. . So it's my activation day today, moving from Sky to BT - I've read some stories on here with problems moving from Sky, so I'm already thinking something is going wrong. Skip Navigation. Plus, you can also cancel any landline or TV packages bought at the same time as your broadband. All four TNT Sports channels, £1/month for three months. Hello I had my FTTP ONT and Battery Back unit installed on Friday 13th. ? I ordered a 24meg package (line rental + broadband) Everything was confirmed, activation date and engineer visit date set Two days before engineer visit, I receive a ph. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT Devices; BT TV. We’ll tell you how we’ll activate. Your activation date isWell it's supposed to be today before 12pm and I'm still waiting just under 4 hours to go but I'm not holding my breath after reading of similar problems regarding BT broadband activation I've even had the email confirming I've got broadband but no we haven't , tempted to cancel this and go with skyLearn about BT Sport, available with Broadband. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. The flashing purple light suggests you’ve got no broadband connection at all, so the first thing to do is check everything is plugged in properly. You need a working BT Retail phone line before the broadband task can be issued, as its needed as part of the commisioning process. I have tried to order Broadband only connection from BT. BT TV includes NOW (giving you access to all the Sky channels), Netflix and discovery+, which means you get much more value all contained within one bill, helping you to manage your money more effectively and here’s the best. I don’t have internet still. Email;Full fibre 500 activation. Placed order on 22nd Feb then received a call from an advisor who said order is stuck in the system so have to re-order I said ok not a problem go ahead with it. 0. Set up your BT internet in 8 simple steps. Full Fibre’s rolling out across the UK, with thousands of homes connected everyday. The Lounge; BT. Those fees aside, there’s no upfront charge for. The broadband connection has NOT been activated till now and I have been on the phone with a different customer service person every other day for the last 10+ days. Plusnet charges £49. Activating your Sky Broadband. New 24-month BT Broadband and BT TV contracts required. Give one of our guides in the helpdesk a call on 0330 1234 150 who'll be able to help you further with this. I had ordered a BT broadband connection on the 24th May and it was supposed to be activated on the 3rd June. You can then return and watch NOW on your BT TV Box as. Following moving to a new house, I signed up to BT broadband in June 2018 on the basis of receiving a £130 reward card. The explanation I was given by the broadband team was that the BT open reach database of addresses and phone numbers was corrupted so that they could not be sure which number was being assigned. I was promised speeds between 10 and 17Mbps so still in spec and no complaint. . Cue several months of waiting. I have plugged router in phone socket used previously and i get a ref flashing b light, i have spoken 3 or 4 times with BT who keep saying it will. . With BT TV, you can create your perfect TV line-up from 5 different packages featuring the very best entertainment and sports. YouView from BT; BT Sport on TV, Online player or App; TV Content including BT Sport; Home phone & Mobile. Existing customers can upgrade or regrade through our contact centre, simply call us on 0800. 20 Nov 2023 04:11 PM. My equipment (HH4) and activation email arrived on 16th September to say everything was ready to go. Yesterday was my activation day and I waited in for the engineers. . Access apps such as BBC iPlayer, NOW, Netflix, and discovery+. Re: Activating TNT sports on BT. Have. However, my new flat doesn't have the hub for Virgin Media. I received a letter from Vodafone on the 25th January thanking me for choosing Vodafone Broadband and Home Phone service. Only on EE. First of all apologies for the long post but here goes. BT Activation issues; Options. A master socket is the main socket for the phone line in your home, not an extension socket. If you need any further help please let us know. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read;Hello I switched yesterday from Now broadband to BT fibre broadband. A landline or broadband customer would be entitled to compensation if… Amount of compensation; Delayed repair following loss of service: Their service has stopped working and it is not fully fixed after two full working days. . I have received my Sky puck and been given an activation date of 29th November 2023. Subscribe to this Topic's RSS Feed;. Track my order >. I've read complaints regarding BT broadband activation dating back to 2010, so it's. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network. Had BT business and changed to BT Retail with line upgrade to 120mb (ish), bt tv thing and standard phone line. Safe to say I'm already frustrated with how long it took to presumably be able to use my broadband. The engineer came and there was no issues raised however the activation did not occur. However I hooked everything up so it was ready as soon as it was active and low and behold I am c. If you like a post, or want to say thanks for a helpful answer, please click on the Ratings 'Thumbs up' on left hand side. An irritating new glitch has. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. I installed the new hub and after switchover, I used the free BT Digital Adapter to connect the base unit for our old phones and this worked well. In a live chat yesterday with someone from BT they said activation would occur by 23:59 on 1st (it didn't). That's not happen. The representative told me they are chasing with Open reach team and I called the next day I got the same reply. He gives me a rout. BT Total broadband. I recently moved home and they said it would take approximately 10 days for the address Select your hub BT Smart Hub 2 BT Smart Hub and Ultra Smart Hub BT Home Hub 3 BT Home Hub 4 and 5 Activation date You should receive an email or text from us confirming your activation date. Get help Getting started When will my broadband be activated? If an engineer installed your service, it's ready to use straight away unless extra work is needed at the exchange. BT has a broad range of broadband packages, starting with BT’s Fibre Essential, which comes with speeds of 36Mbps. Why am I having problems adding BT Virus Protect to. The status will then change to. Call backs ar. 15th December old BT broadband line disconnected. Learn about BT Sport, available with Broadband. Step 3. There's a minimum 14-day cooling-off period, which begins the day after you register for the service. . Hi Guys, Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. I have tried to order Broadband only connection from BT I did this on 30th of November and was given an activation date of 14 Dec A few days before that a warning appeared on the order page, that something was wrong, but a team of specialists was working on it and the activation would still happen o. Home phone including Digital Voice; BT Mobile; Email. 95 setup cost depending on the package. Installation for BT’s Fibre broadband (previously known as BT Infinity) is usually free. £100 BT Reward Card 171123. SIM only for phones; SIM only for tablets; Pay as you go SIMsSo I have moved house and signed up to Infinity 1 with calls. . More about. 16th December - Not c. Hello, recently my parents decided we needed new internet in our household so we changed ISP to BT. YouView from BT. Advanced Digital Home Phones. Select your model and use our easy-to-follow guide to get all the answers you need. After being told several reasons for the delay, such as line issues etc, I was finally told yesterday that all the work had been completed and that m. 5m ethernet cable we’ll send out with your box. Thanks for confirming the process you're following. We ordered the BT infinity 1 package. . You can follow the status of your broadband activation by tracking your order online, or via the My BT App. My activation date for Infinity 1 was Monday of this week. Get our superfast unlimited fibre broadband. If our engineer's carrying out the install, they'll prove the service is working when they leave the premises. Here are some tips to fix BT broadband connection problems and the new BT broadband flashing purple: Broadband prechecks Reboot your router Check BT Broadband status Try a wired connection Try the BT test socket Try your landline These solutions will help you resolve most of the issues with your BT broadband connection. 99 delivery charge for your BT router. I followed the steps that came with the equipment, but th. My Phone. If you already have a BT ID linked to your BT service, you would need to use a different email address when setting up the BT ID for your EE BT Sport service. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. Browse . My TV. Fibre broadband & phone. I ordered ultrafast fibre 1 on the 22 of October. Compensation is paid for delayed installations, delayed repairs, and missed engineer visits. Press the Power button again until all the lights come back on. Power light is orange. What's my BT Wi-fi password or username? Learn about your password and username for BT Wi-fi, and how you can find or change them if you've forgotten what they are. That’s why we’ve joined forces with EE to innovate and take on what’s next in the world of connectivity. Please remember, there’s always a £35 activation fee for our services. If you want a faster service, its Fibre 1 package clocks in at 50Mbps, and Fibre 2 achieves speeds around 67Mbps. My broadband order and engineer visit on 1st Feb got cancelled by the system, the advisor told me that was because I didn’t need an engineer visit and my broadband order would be replaced and they could remotely activate the broadband today. I had an activation date of Apr 26th, but there is no connection. . I bought two new Advanced Digital Home. Hi all, I have a new build property. Another Xbox Pass Account Issue. Hi I moved to a new house with planned service activation for 30. I ordered broadband and it was due to be activated with an engineer visit on the 7th. unfortunely the forum mods cannot help with FTTP. I'm sorry if you're having problems setting up the BT Sport on your EE service. With TNT Sports and discovery+ Premium included in every sport package, you can enjoy a wide range of sports and entertainment content. My Profile. An engineer will visit your home within the confirmed time slot we’ve given you to install the new line. Choose a topic. come the 26th October, I plugged in the router just like I did for BT broadband that Vodafone is now replacing. Our customer service is available 24/7 and our reliable broadband network ensures issues are kept to a. BT outages reported in the last 24 hours. It happens because we run tests to make sure you get the best possible speeds and connection in the long term. I ordered broadband and it was due to be activated with an engineer visit on the 7th. I'm afraid only our telephone agents can look into broadband related queries. BT Fibre broadband / No internet on activation day. Once you're connected, open the app and log in with your BT ID. Here's how to sign in on your BT TV device (e. Reset, change or get help with your login details. I put it into a socket positioned. Email. The adviso. My activation date was yesterday. . Landline; BT Mobile; Email. Had 4 people from Sky say the same response: "wow this is really unusual". You’ll get our best-ever TV box. I did a speed test right after I got the confirmation text earlier today. Then it was pushed to the 20th. Δ If you sign up to a new contract or renew your contract for a Landline (including call charges, features, add-ons and plans), BT Mobile (including plans, monthly add-ons, call, text, and data charges), BT Broadband, BT TV or TNT Sport (including TV and Sport add-ons) the monthly price will increase each year from March 2024. “You can't watch TV at the moment as there is a connectivity problem”. Broadband activation issues and poor. that shouldn't be an issue (having just performed a speed test here, on a different. You’ll still be able to use a mobile phone, just make sure you keep it charged at all times. I have been advised that as I am switching from BT to Sky there is no need for an engineer to visit or set anything up as both companies use the same BT Openreach equipment; I can. So I ordered BT full fibre 60MBPS on 25th August for new flat i moving to this weekend (Tenants moved out 22nd august) Activation date 9th sept (not happened) Router arrived that day. I too am having similar problems as a new customer mainly with lack of help from customer services and problems with not being able to contact openreach direct. BT. What broadband package have you ordered, as there may be a problem with the availability of spare connections? Use the address checker on the page below, and post the results, but edit out your address details first. 24 month contract. There would not normally be an issue with ADSL connections unless there is a "Stop Sell" of copper connections for your exchange. Subscribe to this Topic's RSS Feed; Mark Topic as New; Mark Topic as Read; Float this Topic for Current User; Bookmark;. Announcements, Guides & Community Updates; The Lounge; BT. Decided to switch to Vodafone broadband due to them being much cheaper than BT and could provide it as quick as BT. You'll need your. ADSL/Copper broadband; BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi & network discussions; BT. Since then there has been a series of problems including routing errors, cable work. Placed the order online and was told the engineer's visit would be the 14th Jun. Hi, I am encountering activation issues with my broadband connection, I am wondering if anyone else has had similar issues. This may look like those shown below , or something similar. BT Fibre broadband; Broadband Extras & Apps from BT; Home setup, Wi-Fi. For the first week I was getting download speeds c 19Mbps. YouView from BT; BT Sport on TV, Online player or App;. You must activate your card within the period advised by the party who provided you with your card. Whether you need support setting up your internet connection or managing your service, you'll find a range of helpful articles. I signed up last month for BT Inifinity 1, and knowing my old Plusnet broadband was due to expire on 9th June, I set the activation date for BT for the same day. So I though. Fixes: 1,[email protected] I found that a new order was placed on 24th Feb, saying that the broadband would be acticated on 28th, and I could tell that the engineer must have been here. We’ve spent hours on the phone and ea. On the day of your visit. Our latest broadband statistics reveal one in six (15%) broadband users paid between £20 to £29. I hope this is the right forum area - apologies if not. They have no clue about my order until I called them on 15/06. OR. Once completed you could have requested a new phone number. Does anyone know what we can do? We. A master socket is the main socket for the phone line in your home, not an extension socket. If there’s a power cut or your broadband fails, you’ll be unable to make any calls using Digital Voice, including 999 calls. You have had too many unsuccessful attempts to login. Order Vodafone broadband Supportfast 100 on 12th October with activation on 26th which is all great, got all the emails etc, router arrived. Hi All Looking for some help and advice (possibly mod help) with my Mum's new broadband that went live today. Serious speeds to make light work of the heavy lifting for large families and power users. Re: FTTP Activation Problems (wrong serial number?) all the FTTP problems are dealt with the FTTP TEAM 08005874787. Or there might be a problem with your broadband. Phone the Moving House/BB Activation team, as this is who I have been dealing with up till this point. Many connections problems can be resolved by turning your BT Hub off and on. We waited but the broa. I waited a few days and still not. - we're still waiting to activate your broadband. Step by Step instructions. Hello, Me and mother currently have not recieved internet for an entire month. Hi Please speak to our Live Chat broadband team, they can look into this for you. Latest broadband statistics show that Southampton has the fastest average download speed, clocking in at 166. To activate your card, you must complete the registration process online. The best way to ha. Joining BT from another service provider? You can connect your devices to use Hybrid Connect, but don't plug your. 24 month contract. If this isn't the case the first thing to try is restarting your hub. Signed up 2 weeks ago and activation was today. BT Broadband Talk service terms What we provide. Once completed you could have requested a new phone number. Offer ends 07/12/23. Most of our contracts are 24 months, but we do have some that are 18. Sky activation update says: - to be activated on 16th. Every time I am told to. 0 Ratings. Annual price changes and terms apply. 99. If you did manage to get through to Xbox Support, they wouldn't be able to edit the subscription as it is a subscription provided by a third-party. Then select ‘ Add Game Pass Ultimate’ to get set up. apps@bt. About 35 down, 8 up, which is consistent with past results. Having issues with your hub? Call us on 0800 800 150. There is delayed activation of your broadband or landline service. If you accessed BT Sport via a linear TV channel/platform, then your access to TNT Sports will automatically commence from 18 July. BT had a date of 15th September, the guy in the Vodafone store near me said they can definitely do 14th September and he can even see that on the screen. . 2. For the last 3 hours been trying to contact vodafone through phone and live chat. The best way to ha. BT Fibre broadband / Broadband Activation Issues; Options. Rung BT a few times who were very helpful and spoke to open reach…. . Hi. Our broadband has been cut off and we have been calling since the 4th everyday and all we are told is “wait until mid night” and nothing happened. Activation was set to be on the 19th. If there are no lights, check the power cable is in firmly, and connected to the mains. Told their system shows the line as active, so this is not an activation problem, and I need to go through the technical team. Safe to say we’re still waiting. Welcome to BT’s official support community. Pay only £1/month for the first three months of your broadband and TV package, then just £50. Our broadband has been cut offActivation has not worked. . and manage your personal details and how you pay. With BT Service Status you can check your BT Broadband, Landline or TV is working. If you're watching on a BT TV Box, to watch on 2 devices at once you'll need to leave the NOW channels and start watching on the NOW app. Openreach FTTP became available to order a month ago.